Hiya all,
I've just posted this in another thread but think it is relevant to some of the contributors here just to give some additional clarity on myself and my teams roles, including @Katie (my maternity cover Community Manager) here on the CC.
Thanks for the tag. Ian is more familiar with the role of the OCM team here on the community center but I think it's worth outlining it again here for everyones benefit. As I'm sure you've seen, moderation is an element of our role in order to help foster a healthy environment for hosts to discuss and share tips here. This includes taking action that is inline with the specific community guidelines but also to act on things we think is in the best interest to the health of the cc overall.
As much as we are able to, we may sometimes be able to get additional information on reported issues, feedback and complaints on specific posts relating to the platform but we are limited in what we can do as both we and this forum are not Customer support.
I've mentioned before but will again that direct messaging is a far more prevalent part of our role as we would like to encourage and inspire hosts to post publicly so their contributions can spark conversations and provide advice to their peers. I think we all know that we trust the words of a fellow consumer/user of a product, in any capacity.
As you pointed out @Ian-And-Anne-Marie0 , we do try to drive positive and interesting topics, more so now than ever as we a lot of us are still stuck inside due to the pandemic - this reprieve is to support hosts getting ready to host again or provide some entertainment. At the same time, it's also important that what Airbnb is doing in terms of policy, product updates and the like is not missed - there must be a balance. As the article was shared last month, we only wanted to let certain users we hadn't seen in a while on the CC know about the important news - within that note is also a link to the June round up and some other lovely bits and pieces, should they feel inclined to have a look. We don't know before hand whether or not the user has seen the topic, nor do we know if they were invited so we can only apologise if offence was caused to any host that didn't find the message well.
Despite all this, it is actually very useful when the CC hosts tag us in topics - we do read each and every post but having a tag means we get to it quicker, allowing us to act should that be the necessary action - you can tag anyone from the OCM team. The same is said for "flag to moderator" - keep 'em coming! As always, we are just a DM away if it's something you need specific help on or if you're not comfortable posting publicly.
I appreciate our non-hosting topics aren't everyone's cup of tea and I'm grateful to see those hosts that aren't interested in those chatting away in other threads that are more what they're interested in. You all make this forum a lovely, well-rounded place! Sorry for the essay 😉
Many thanks,
Stephanie
