@Jeremy100
Yep, this is a pretty common problem. A lot of guests do not read everything. Often they just skim over the text at best. Hosts complain about this all the time.
When I started hosting, I assumed that people would read the listing because that is what I would do before selecting a place to stay, but soon learnt I was wrong.
I had guests who expected to get the whole house to themselves even though it's clearly listed as a private room in a shared house, and some who were very put out that I live here (not sure who they thought fed the cats). Others seemed astonished that I had cats, even though it's clearly listed. Then there are the stairs (there are even photos of stairs, so not sure how they missed this), or that their room faced the road (again, mentioned), or the size of the bed (specified on the listing) and on and on.
I got fed up. Now I INSIST that guests read the full listing and house rules before I will accept their booking. Of course, some will lie about that, which is why I have an Easter egg question in my rules that they need to answer. I will also reiterate a few key points from the listing to make sure they have understood. I want them to respond, in writing on the Airbnb system, that they understand and are okay with those things.
That's not to say you don't still get the occasional guest who still complains about something they said they were okay about (common sense is not so common), but it has greatly reduced them.
Sometimes I do have to resort to responding with, "Yes, as mentioned on the listing, the room is not suitable for light sleepers," when they act surprised about something they should have known. That usually nips that complaint in the bud.