The guest want to leave before

Bruno1097
Level 2
Rome, Italy

The guest want to leave before

The guest booked the apartment for 5 nights but want to leave tomorrow and pay only one night. Pls someone can help me ? #bruno

1 Reply 1
Helen3
Level 10
Bristol, United Kingdom

What's your cancellation policy @Bruno1097 

 

Just tell the guest that if they want to cancel then  need to do so through airbnb who will process any refund due under the cancellation policy they booked under. They can do this by going into the booking confirmation and hitting the cancellation button.

 

You do not need to refund them. Airbnb will uphold your cancellation policy UNLESS the guest is leaving because you can't offer a key amenity or your place is not as advertised.

 

https://www.airbnb.co.uk/help/article/43/what-happens-if-my-guest-cancels