@Olena18
Oh Olena, that is terrible but I am afraid it does happen just as it has to you.!
YOU NEVER ACCEPT RESPONSIBILITY FOR A GUEST CANCELLATION!
What has happened here Airbnb ahve told the guest the only way they can get all their money back is to get the host to accept responsibility for the cancellation!
You will get an email that looks a bit like this......
You think, brilliant, Airbnb are taking care of it for me and I don't have to do anything......WRONG!
What this is saying if you do not respond and explain that if the guest wants to cancel she/he will have to do it....you are prepared to host the reservation! Unless you do that, the company will assume that you are accepting responsibility for the cancellation and you will be penalised.
Call Airbnb and see if they will reverse this penalty for you.
The number to call in France is +33 1 84 88 40 00 and there is a possiblity that you can get some help!
So sorry this has happened to you Olena.
Cheers.....Rob