There is no special offer button on potential guest's message

Eric-And-Peggy0
Level 1
Santa Barbara, CA

There is no special offer button on potential guest's message

We tried to send a special offer to our potential guest. It didn't go through, but now there is no button to press. I cannot find a way to discuss this with a human being from Airbnb

1 Reply 1
Momi0
Level 10
Honolulu, HI

FYI.....its very important to know that using the airbnb app does limit you, so you will need to use a desk top, or laptop or Mac Notebook in order to use the Special Offer feature.  Also, if you do run into this same issue on your computer, then declined the guests (write them first of course) .  I did this for several guests. Then I was able to use the Special Offer feature  to send them an offer they couldn't refuse.  Try that.  It works for me everytime.  Good Luck.

 

 

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Aloha, Momi

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