hello
so, yes, I made a mistake: I accepted a third party booking with my knowledge.
the lady seemed very nice, with good reviews, she booked the room for her two friends, which I stupidly accepted - yes, blame me.
I communicated all house rules to the third party and to her guests. the guests did not follow house rules: shoes on the carpet, not locking the flat door, and other small things. my check out time is very early 8am, i informed them a day before check-out. then around midnight, while I was sleeping they asked me if i can extend it which I saw only next morning. I texted them back that usually it is not an issue but I already scheduled my cleaner. my cleaner came over and waited for 30 mins, knocking on the guest room door then she had to leave as there was no response. I got upset and I texted the guests and the third party informing them that they broke the house rules at many level and there will be a cost at least for the cleaner.
The guests got a bit rude, the third party was normal, apologetic and said that she will have a chat with her friends.
Then third party texted me saying that she will pay for the cleaning fee and apologized again. I told her that it was not her fault and I also said that I am not going to leave a review as it would be unfair rating her while her friends stayed here.
she then left me a review.
I still do not feel leaving one but i am just a bot scared that it will be a negative one.
what would you do?
PS: never again third party bookings, i learnt my lesson.