This is annoying and an overstep of bounds by airbnb

[Donald28]

I do both airbnb STR and airbnb experiences. 

Today, an overnight guest checked out and I expected the $160 paypal payout around 2pm as usual. 

Also, today I had a booking for 4 people for $45 each for my experience. Airbnb takes 20% of this so I only end up getting $37 per person. This is usually paid out the following day around 7pm. However only 2 people showed up. Although the guests did not ask about a $90 refund for the 2 people, I offered. Since there is absolutely no way for a host to refund money to a guest on the experiences website or app, I called airbnb and explained the situation. They said they would take care of it. 

An hour later I get the email saying I had been paid for my last nights overnight guest. I open it and it says airbnb resolution has taken $72 of the $160 I was supposed to get! I'm baffled by this and call airbnb. Evidently, airbnb decided to take the $72 experience booking money from my already completed overnight booking?! WTF?

They too are baffled and tell me that it shouldn't have been done this way. They should have taken the $72 from the $144 experiences payout that I will get TOMORROW!

What makes airbnb think they can take my money like this? It's very annoying. 

[Branka-and-Silvia0]

@Donald28 

now just pray they don't take it ones again from your experience payout.

[Donald28]

And they probably will !!!

[Linda108]

Just curious, does the math work out in terms of your combined payout?  

[Donald28]

linda they dont do a combined payout which is why this was so odd. They took money from an overnight stay that should have been taken from the experience. 

They did pay out the $144 so I'm whole but still it was weird seeing a $72 resolution from a payout. I thought the overnight guest had complained about something and rec'd a partial refund! When it was actually the $72 being refunded to the experience guest.