@ Fred. Interesting it won't let hotlink anyone.
Great tips. Great advice, not always upper most in one's mind after a disappointing review, hope it gets pinned to the top.
I have used the issues one to **bleep** (ha! that bleeped word is n.i.p. not sure what is offensive about that!) a negative in the bud. I once had a review saying the bed was too firm so I was able to write I had purchased a pillow top mattress pad for those who preferred a softer bed, and because it was in my response to a review guests were more likely to see it than if I had just added it to the description.
I find that guests read reviews more than the description so a well-worded response can also serve to make future guests, who do not read, aware of rules, check-in times and what you do and do not offer.