@Margaret172 Just to let you know.....I call every single guest ONCE they have booked to introduce myself with a smile and cheerful voice. Including those overseas via Skype or Facetime. (Video calls are my fav)
It makes for a more comfortable stay for both parties. But, before I call, I always send a message through Airbnb letting them know I will be calling and ask them what is the best time to do that. My guest just love this service and it gives them a chance to get to know me over the phone and ask me questions. I love the conversations with my guests and always end up laughing with them over something about their upcoming trip, which is good thing since a Sense of Humor is needed for those who stay in our home. You absolutely can do the same thing.
There was ONE time in the last 2 years that I called and the call did not go well at all because of the guests boyfriend, (he even yelled at Airbnb manager too), and Airbnb was immediately contacted to have them stay somewhere else. It was no problem and Airbnb appreciated that I actually help relocate this guests to a listing that was better suited for them. Win Win for everyone. My place was re-open and rebooked by a guests that had me laughing almost every minute.....its your home. Treat it as such. Airbnb does NOT own your home. They are just a booking agent to connect to your guests. You have to feel comfortable living in your own home and that doesn't mean you have to host every Tom, **bleep** and Harry....Or Mary, Sue or Christine....Make sense? I have no qualms having someone stay somewhere else if I dont' think they won't be a good fit for my family because as I clearly state in my House Rules..."This is OUR HOME. While you may be a paying guests, you are a guests nonetheless."
Hope this helped you. If so, feel free to give it a thumbs up.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook