@David-And-Frances0
A lot of views you say?!? LOL.....I WAS wondering but then again, my photos of breakfast alone get me alot of views.....but I am glad to know that my House Rules have helped you and many others. And yes, there have been quite a few hosts who have been "Borrowing" heavily from my listing house rules because I see copy and paste jobs all over on other listings. Not quite exactly what I had in mind when I suggested to hosts around the world to take a look at my House Rules, hoping they would make it their own, but it seems that many people are unaware of copyright infringement laws. haha. That's ok...the main goal for me is to help everyone have a better situation going forward with precise and clear House Rules for the host and guests.
Speaking of House Rules, let me tell you just how much I appreciate Airbnb having my back and supporting me 100%. Just 2 days ago, I received an IB from a California guests who just started using Airbnb 30 days ago according to her sign up date and her ONE good review in May 2017. She sent me a pleasant short message but her short message clearly proved to me that she had NOT read my House Rules. I quickly thanked her for her IB, thanked her for choosing our family/home, and would love to host her and her traveling companion I will just call " ElmerFudd" for the CC post. I quickly followed up with another message that I have saved in my ABB account whereas I remind my guests that even an IB is not confirmed if they do NOT follow my house rules at the time of booking. In other words, this young lady, had NOT complied with House Rule #1, House Rule #10 and her check in date was within 13 days. I am always willing to give everyone a second chance to redeem themselves by offering them a chance to read my House Rules and correct the errors.
Here is what she had not done yet...and I waited 24 hours too.
1. Did not provide her MALE guests first and last name. (only gave first name)
2. Did not provide a photo of MALE guests to me.
3. Did not have an Airbnb profile at all. Nothing, None, Nada. (and yet her first host was okay with that)
4. Did not provide the arrival time or departure time from our home.....(too many guest assume I am handcuffed to my home) LOL
5. Did not provide a government ID of herself which is 100% required to stay in my home.
6. Did not send me the required Movie quote embedded in my House Rules proving she hadn't read all the way through.
After 12 hours and again, 24 hours later, I sent ANOTHER kind reminder that her IB was not confirmed with me as her hosts bc the following had not been done. Her answer: "I am not willing to do that. Its too much. And I am calling Airbnb to complain."
My Reply: I am sorry to hear that as I don't think its that big of deal to expect to know who is coming to OUR HOME. My listing is very clear on what I need from our potential guests who share our space. Over 200 guests did NOT see an issue with it and were very welcomed to our home. I would love to welcome you as well but I need to know who exactly is coming. Feel free to call Airbnb but they stand by my House Rules 100%. I am very willing to give you a 3rd opportunity to comply which should take about 5 mins or less. But please know that I am very much looking foward to hosting you and "ElmerFudd" once you have completed the necessary steps.
How did she respond?
She called and complained to Airbnb. Airbnb communicated that Momi is 100% correct, and reminded her she should have read. Apparently she was told she was already in default of not complying with House Rules that are duly noted for at the time of booking prior to check in. They also told her that Momi has given you plenty of time and chances to correct this situation but you are choosing otherwise. They also warned her that if she didn't comply, she would be cancelled upon and lose everthing. This guests chose to cancel the booking. As far as I am concerned, I have dodged a bullet of possibly hosting a very disrespectful guests as she was already showing many signs of being disrespectful during the booking process. HENCE......WHY......I have the rules I have. And I also know its helped other hosts around the world for the last 20 months who reached out to me through social media to try and overcome the problems they were having with guests consistently breaking house Rules and thinking they can stay in the Airbnb unit.
Its always a thrill when I get private messages in my CC INBOX from other hosts about how my House rules have helped them with a very specific guests during the booking process or after check in. (got 3 this week) :))
I want to reiterate how important it is to make sure that every host communicates/documents through the Airbnb message website. That is the only communication that Airbnb will support. If one of my guests is found breaking a rule, I always give them a friendly reminder to try harder. If the rule is broken again, I send a mesage to that guests using the Airbnb website to document the infraction. This protects me as the host. And hopefully the guests will try even harder to be a better guests. I mean come on...how hard is it to turn off a ceiling fan??? Or stop walking on my clean floors /carpet with their dirty shoes??? ( I even have a cute sign at my door reminding our guests about our Hawaiian culture of removing shoes....guess they don't read that either!) hahaha
Thank you for taking the time to share your thoughts of gratitude publicly. Perhaps one day I can welcome you to my home with a complimentary delicious cold fresh Mango Margarita from my Mango tree - they are so yummmmmmmyyyyyy!!!!
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook