bonjour
Me and 2 guests have encountered a weird situation:
the presentation of the flat made by me differs from the automatic translation made by airbnb, as confirmed by airbnb consummer service.
with this support center we read throught the inaccurate (missing description on the configuration of the flat, or the use of the garden).
this service confirmed the responsability of the service supposed to check on "automatic translation".
first guest: the line missing was describing the WC in the hall.... the guest left
second guest: the line missing indicated that a car of another resident could be parked in the "private garden" of the guest. the guest choose the premices for this private garden....
I can't wait to have bad reviews thanks to this mishandling from airbnb....
note: I would never have guessed that the guest read a different text from the one called "preview" this is what your guest will read....
it is my duty to keep my guest informed, but cannot go beyond miss information from airbnb...
hope to have some resolution from airbnb to
1/ reimburse the guest who left
2/ compensate the guest who is unhappy
thank you for your attention
Pascale