I have recently been contacted by 2/3 different travel agents in my city. I wanted to know if anyone else have seen such requests or profiles and if so is it permitted to entertain such requests? In my understanding 3rd party vendors are not allowed on airbnb... Shouldn't this be against the policy and these profiles be blocked?
Mathieu and Kunj
Anyone can contact you and anyone can set up a profile. Air BNB is a public platform. Advertising is not allowed on the Community Center by anyone, but it is also a public platform. What did they want? Are they working for a specific traveler and setting up a trip or did they want something from you?
For some reason Linda I am not able to tag you.. I get an error msg. But they wanted to make a reservation for a group and as we are one of the few listing big enough to accomodate a large group in the center of the town. But what I am not sure is how can they verify their profile. Also my understanding was that airbnb does not allow 3rd parties..
It's correct that third parties can't make a booking on Airbnb, so the travel agent wouldn't (or shouldn't) be able to book on behalf of their client. They could point the guests in your direction for them to book, but it does beg the question, why can't the guests simply research & book for themselves?
I am a travel agency owner, and we have many clients who prefer to have us (their travel designer) to take care of all there travel needs for them. Many times the clients are busy professionals and trust us to take care of these plan on their behalf. So I can see where a personal partnership with travel agents and Airbnb could be a deal for both parties.
Have you been able to find anything out about booking for someone else, or booking as a third party? I find great deals and my friends always want me to book for them!
@Tyler409 Third party bookings are against Airbnb Terms of Service. If you find some great deal to tell your friends about, what is stopping them from setting up their own account and booking it themselves?
Hosts are not covered by Airbnb for any issues or damages that might arise if the booking party is not part of the reservation.
The only exception to 3rd party bookings is if you have a business account set up and book for employees.
But the main problem for hosts with 3rd party bookings, aside from not being backed by Airbnb, is that the host can't communicate with the actual guest if they don't book themselves through their own account. And quite often, if not most of the time, the person who booked doesn't convey any of the important listing information to the person they booked for. So the guest arrives not knowing that smoking isn't permitted anywhere on the property, that they can't have visitors, that there isn't high speed Wifi, that pets aren't allowed, expecting to have a full kitchen, when the host only provides a microwave and an electric kettle, etc, etc.
@Bryan0 To be fair I can understand that there are certain reason people choose to go with travel agents and do not want to be bothered by the hassel of going through the process of planning and preparing for a trip. Language, in-experience in planning travel, comfort of having a group in a unknown place etc. However what I don't understand is that why are these profiles which in our case were clearly showing the logo of the travel agent on the profile picture are floating on airbnb. Also puts an even bigger question on the credibility of the entire profile verification process of Airbnb. We also had couple of messages exchanged via airbnb messaging portal in which they clearly mentioned that they are trying to booking it for their clients.
Ps- again not able to tag you.
I too am a travel agent. The majority of my clients are elderly and can not use a computer, let alone the internet which is why they book through a travel consultant. I source out properties on air bnb for my clients especially if the destination is in a small town and my wholesaler can not help me. In regards to your issue Matthieu, at least the agent is being honest and booking for their client who might not be in a position to book directly through air bnb. The agent may even be adding an extra touch to their clients holiday and helping them out.
We had a situation similar last year with a Chinese tour operator who wasnt completly upfront about everything, we at first didnt know until the guest arrived which was a family with 2 kids.
Then the husband started to kick off with himself about how he had booked a villa on the beach and we are not but we dont say we are on the beach we actually say we are 1.5km to the beach.
Now, the person who booked our villa was not able to contact My question now was who are you? they had the right paperwork only in this other womans name but she was nowhere to be seen.
The short story is they didnt stay and there was nothing they could do or complain to,
I think bewear of 3rd party bookings as this one was not telling the true story to her so called clients
I am also a travel agent, and I book large parties (families) especially in the summer. Most of the time each family member is putting money into the vacation itself and hotels are not able to accommodate large groups who want to stay together..its a FAMILY vacation right? So it is frustrating when as an agent I tell them "You can book Airbnb on your own" when I clearly state that I can handle all their travel needs. I think Airbnb should consider reputable agents as 3rd party bookers. It would be beneficial to our clients, us, and Airbnb. We all win.
I am also a travel agent. To be honest I useAirbnb either for me and my familie, but also for costumers.
I am very transparent with my costumer when I make a reservation with Airbnb and also with the owner of the property.
What I do is, I sent the Airbnb link to my costumer so he/she can see the property as I do and has the same information I have. When he is ok on the propperty I make the reservation and charge him the face price of Airbnb plus a handeling fee we have allready agree.
I am also very clear with the property and I identify my self as a travel agent, and let him know I will charge a handeling fee to the end user.
The problem is that, we travel agents are use to get the our benefits from the supplier, and that in my opinion is wrong. We need to make clear the costumer that setting up a travel programme is quite time consumer, and we need to get paid for that, on the fee we afree with the costumer.
So far I haven´t got any problems with owners or with costumer, and will keep on working this way.
how do you keep them from just booking this on their own after sending them the link? i mean it would obviously be cheaper for them to book directly than to pay the agent fee plus the booking price. I am a travel agent as well and am researching the best way to book airbnb
@Mathieu-And-Kunj0 A short story about my past guests: I had a very nice personal Tour agency contact me (through a different hosting site). They were planning a once-in-a-lifetime trip for an Australian couple, who were retired and they made a booking with me. The couple arrived and told me that they loved staying in historical buildings, (mine is Georgian), visiting Navy ports, and were on an extended cultural tour of Europe, with many stays in different places.
The guests had all the details of every booking, regular contact with their Tour planner and were thoroughly enjoying themselves.
A trip like this was so complex that they needed someone else to organise and research it for them.
To make sure it all went smoothly. I actually thought it was great and I appreciated the Tour planner’s approach. She was obviously highly specialised and new exactly what she was doing.
I wonder if a ‘Business Travel booking’ would come under this area? When you get business travel bookings they have the logo of the company on and the Booker states (e.g.)
“ I am booking these people on behalf of my company..... their names are ....... etc. This is perfectly acceptable and allowed in the rules. They are booked using a company logo as the profile picture.
- Would the agent therefore be considered as acceptable? I think it is always best to ask ABnB to clarify as I can see the dilemma you are having 🙂