Hello Group
By mistake Airbnb suspended my accont and then re-activated again, when i login i find out my 3 x Booking have been cansel by Airbnb, and the rigth and call more the 3 time to call center and not get any respond about damage? any advise from some host? how i get compencion of damage.
Below answer from Airbnb:
My name is Frank and I'm a Trust & Safety specialist at Airbnb. After taking a closer look, it appears your account was suspended in error. I've gone ahead and re-activated it for you. Everything should be back in working order.
What happens if my guest cancels? Our Airbnb?
If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests.
Cancellation payouts
After the guest cancels, any payout you’re owed will be released to you. If you’ve hosted before, the payout will be released upon cancellation. If you’ve never hosted before and this is one of your first reservations, we may hold the payout for release until 30 days after the reservation was confirmed. Read more about payouts
If the reservation status hasn’t changed to Canceled in Your Reservations, it's still considered active, and will appear on your calendar.
Can Airbnb deactivate my account?
Airbnb may limit, suspend, or deactivate your account, as outlined in our Terms of Service.
Your account may be temporarily deactivated due to your response rate or acceptance rate.To reactivate your account in this case, please follow the steps in the email you received.
Your account may be deactivated during a review of Airbnb accounts. Reviews are part of an effort to foster a trustworthy community and uphold the Terms of Service.