This tiny road is the only street with that name in the state, so it's easily searched and I thought it was a security breach.
I've written to both and asked each to have her review taken down. Under authorship rules, they should be able to make that happen, right?
@Kelly149 Thank you, good to know. I've written customer service as well, and both of the guests meantime have also contacted Airbnb about it, so fingers crossed something happens at some point in time lol
@Ann72 you should not have any trouble getting these removed. "Content that includes another person’s private or confidential information, including content that is sufficient to identify a listing’s location" is prohibited by Airbnb's content policy, which governs reviews.
Thanks @Lisa723, that's a relief.
Both guests appear to think they can edit their reviews, but now that they've seen mine, will they really be able to edit? Mine were not bad, but it seems foul play somehow.
I'm throwing myself upon your mercy.
Both guests and I have reached out to support. One guest got a response: the review will not be removed.
Yet it is a breach of Airbnb's CONTENT POLICY, which reads in part: "content that is sufficient to identify a listing’s location...is never allowed on Airbnb."
Both of these guests named the street, which is the only street with that name in the state of Maine. It's a remote dirt road with only three houses on it. Thus, it would be very, very easy to identify the listing's location with only the street name.
I've written support again about both reviews but am posting now to ask if you can see to an escalation.
BTW, it's just coincidence that two reviews in a row named the street - funny because that's never happened before.
I wonder, @Ann72 , if it is not "just coincidence" that two reviews in a row mention a thing. I think some guests look at previous reviews to write theirs -- I often have two or three in a row that mention a certain aspect in a certain way. They will say the river's name, for instance, or that the stars are magical. The trend right now in my reviews is "more comfortable than I thought".
Which is great. Underselling and overdelivering at its best. 🙂
I predict your next guest will wax poetic (doggerel-ic?) about the street, too.
@Lawrene0 That's funny about the trend you're seeing and I'm sure it goes on a lot. In this case they checked out on the same day and wrote the reviews within hours of one another so neither could see the other's review. They were for two different places, too, so if they were reviewing recent reviews of the place they had stayed in they wouldn't have seen it anyway. But I'm going to watch for those review-phrase trends and figure out a way to encourage them 😂
What is wrong with people? I'm sure it's an honest mistake, but what a stupid thing to do!
No, I don't think the problem is with getting the reviews removed, even if one of your guests was told otherwise, as they clearly breach Airbnb policy. The real issue is WHEN. When will you finally get Airbnb CS to sort it out?
If there's any way you can get on to Airbnb on the phone, I would do it. This is a security matter and it's important. They need to deal with it urgently.