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Hi there everyone - new to hosting and wondering what rule of thumb you use to assess if to host people who just joined Airbnb, have no rating and no info.?
@Toni3311 Don't hesitate to ask for info, the purpose of their trip, and who will be travelling with them.
Ask them to upload ID if not done already, email, phone etc...
I never go further with potential guests unless they have uploaded all above.
Agree with the above, plus if it is a request from someone local, be extra-cautious.
I must say that it might be luck, but my newbies have been some of my best guests - excited and appreciative of the special touches offered vs. hotels.
Agree with the above, ask questions, then make up your mind. First timers can be great guests, too.
I started hosting this summer, and have had 19 guests. Most have had reviews, but some have not, and this made me nervous, too. Especially if their initial message in the request to book was very short, not containing the info I was interested in. Some would just write ”Hi, I look forward to staying!”.
But I decided to give each guest a chance, by asking for more information before confirming/rejecting. I’ll write something like ”Thanks for your interest in my guest house. I see that you seem to be new to Airbnb/have not received any reviews yet. Therefore, could you please let me know a little about who’s coming (family, group of friends...?), and the reason for visiting Stockholm, so I can consider your request to book?”.
I realized that some of the guests just had not realized they were supposed to leave this kind of information, as during the booking process, they get an automated message from ”me”*, saying ”Hello! I’m looking forward to having you stay in my home. Please let me know when you expect to arrive. Trude.”
*) Message written by Aaurbnb and apparently cannot be changed (unless you have Instant Book, which I will never have).
In all but one case I have received more info and gotten a good feeling about the guest, and accepted the booking, and the guests have all been great!
There was only one guest that really didn’t feel ”right”, very reluctant or slow in giving the information I wanted, just kept saying they would drive from Norway to Sweden during the night (= 6-8 hours...), would be checking in the next day ”as agreed”, and that he/she would come back later with answers to my questions. Luckily, this guest had not made a firm booking request, only an ”enquiry”. And as I have a deadline for bookings (midnight day before), and he did not get back with information before the deadline, his enquiry automatically expired, so I did not have to reject any booking. I just promptly blocked the next night for bookings, sent him a polite message, and hoped that would be the last of it. It was.
Definitely agreeing with Pat271 - it also depends with the type of Airbnb you are renting (part of your house or something separate).
I tend to give the benefit of the doubt but I am always here to meet and greet.
Never really had an issue that could not be dealt with.
Another point is that people may have a decent rating but still misbehave in your property or definitely are not your ideal guest.
Again benefit of the doubt is an open minded way to address this issue.
To all guests, new or old i send this message
« dear xxx
Hope you are well and thank you for your interest in our home.
Before finalising booking on my end would you please answer the following:
-you have read the entire listing and rules, are in agreement with these, this helps in managing expectations
-the reservation is for yourself only (if single occupancy) or please can you confirm who will be coming with you
-the purpose of your visit
(Anything to note. Eg all room are only accessible by stairs, transportation restrictions etc)
(if new profile- to quicken this process please can you update your profile to include a brief on yourself, selfie, government ID (not shared with host but provides an added sense of security), email and telephone)
Do let me know if you have any further questions.
This helps us... what you do is up to you.
Please reach out again if you have any further queries, people here mostly want to help others... happy hosting
Thank you Tony!
very important question to ask and share idea.
i always ask few question to know a bit more about my gusts.
and if i have bad feeling about the gusts i ask them to read my house rule and highlights to them the things that matter to me.
I agree, some guests we have accepted with no reviews have been incredible but I always go over our expectations so there are no misunderstandings.
I am in the position of my first request . They have no rating new to Abnb this year no photo and have asked for the address . They have requested a month long stay and I am feeling a little apprehensive . Is there something you can request from them before accepting the booking ?
@Lindsey221 I wouldn't accept a one month stay as a new host from a guest who has no review history. That they asked for the address, before having a reservation confirmed is also not a good look.
If I were you, I'd change the settings to a one week stay max, until you get experienced with how the platform works (there are a lot of thngs to learn) and knowing how to vet guests.
I make decisions mostly based upon how a guest communicates. If they send a friendly, articulate message along with their request, letting you know something about them, saying something nice about your property, and addressing you by name, those are all good signs. If they just ask questions, and tell you nothing that would make you feel that they are people you'd like and trust, then either answer asking for more info, or decline them.
An example of a nice guest request would be "Hi Sarah, I just found your listing and your place looks lovely and just what I'm looking for. I'm a woman travelling alone and am coming to take sailing lessons, so I'll be out most of every day, and will be renting a car. Look forward to meeting you and let me know if you'd like me to bring you anything smallish that you can't get in Mexico."
I have zero qualms about a guest who sends a message like that(and I get a lot of those nice messages), has a clear profile photo, and has written something personable on their account profile. And if they have some review history, that's bonus, but I wouldn't feel the need for it with a message like that.
Guests do sometimes want to know the address, as they want to know if it will be nearby the places they want to go. But don't ever give it to them beforehand- just tell them that addresses aren't given out until after a booking is confirmed, according to Airbnb policy. Let them know the cross streets, if you like, and what places it is near, how close the nearest grocery store, etc, are, so they can decide if it's suitable location for them.
You say the guest has no photo, but you can't actually see their photo until their reservation is confirmed- it is hidden. But in your reply, let them know that you require a face photo, as well as verified ID, if you see they only have a phone number and email address uploaded.
And you do understand the difference betwen an Inquiry and a Booking Request?
@Lindsey221 if you are new to hosting and listing never been used for short let do not accept a long booking. Set to a max of 4 or 5 days. So if anything goes wrong u have time to fix it before the next guests.
The 1st guest booking sometime leads to more trouble especially if longer booking, with a heavy discount. Some guests end up using Air cond 24h, washing machine on daily bases/dryer even if warm outside.
My advice to any new host don't accept long booking till u get familiar with vetting and know how to deal with guests. As sometimes u end up losing more money than earning it if ur month stay guests turn to be hotel type guests.
Check ur listing to make sure you don't have any crazy discount in place