Unblock a week I was forced to cancel due to AirBnb technical error?

Kate179
Level 1
Eckington, United Kingdom

Unblock a week I was forced to cancel due to AirBnb technical error?

i had updated my calanders to have specific prices during the summer holidays and to only accept full weeks from sunday to sunday.  in the next few days however i got a booking at a 'winter' price during the summer holidays going saturday to saturday. i was forced to cancel this booking as the guest could not afford the summer price, and air bnb blocked the week.  however it straddles 2 of my holiday weeks. i have now turned off smart pricing and check the calander regularly but  i dont understand how the system overrode my settings and i can seem to find anyway to contact airbnb to get them to take the block off.  help!!!

1 Reply 1
Marit-Anne0
Level 10
Bergen, Norway

Go to the top of the community help forum or find "featured" to the right and look up the community help guides.