Finally I am able to respond.
I have been chasing my tail all morning to even speak to a Customer Service representative. I am immediately identified as a Super Host and then disappeared into some new automated system that:
1)hung up on me automatically after 5 mins on hold
2) Spent another 12 mins WAITING for anyone to pick up
3) FINALLY got someone on the phone by putting in a fake response that it was about a current reservation. Still took 3 tries. Then while waiting for 'Venus' to finally get back to me with an answer, we were disconnected. AND, the kicker, even tho' she asked me to verify my phone number in case we were disconnected,...SHE DID NOT CALL BACK!! Shocker!
I am livid!
This piss-poor set-up now doesn't even give you a way to contact them directly, via e-mail. No-one wants to sit on hold for half their day, and now, I probably won't even get an email to reply to despite me asking for an escalation.
I'd love to know how they can justify this new lack of service.
And, when you call in on the phone, they expect you to now reply to some text confirmation link.
What the hell is that about? It's a waste of your hosts time, energy and definitely, good will.
I am SO diappointed in this whole platform anymore.
No, they don't seem to give a rip about the hosts, they reward bad behavior by guests, and the only protection seems to be with those abusing the system!
And, I don't have another hour of my life to sit on the phone again!
I sure hope someone in CS bothers to read this.
I won't hold my breath tho'!