Backstory.
- I recently had a guest who stayed a week. On the Night before check out, she messages that she wants to check out late, at 3pm. My normal check out time is 11am.
- Before all my guests arrive, I inform them of a late check out fee schedule. She knows this.
- I asked her if she’s willing to pay the fee.
- she said (and I quote): "I’d really appreciate it if you can waive the fee for us. We’ll be sure to leave you a 5-star review."
Anyone else feels this is unfair? Cuz now I feel like she’s dangling the review in exchange for getting away with a free late check out. Anyway.. read on.
- I said: Oh. Do you mean to say if I don’t waive it, you’d rate me poorly?
- She backtracks and says she loves my place and then tells me about a smell that they didn’t like.
- I just acknowledged the criticism. It’s too late to remedy it. She’s already leaving and she never said anything during her stay.
- In the end I let her stay and didn’t charge her. Before she left, I specifically said please turn off all the lights and AC before you check out.
Turns out my cleaning company couldn’t do the last minute reschedule. So we ended up cleaning the next morning. Lo and behold, my AC was on full blast.
Now my questions:
1) I am put off by the way she dangled the review in my face. Am I wrong to feel this way?
2) Do you think she intentionally left rhe AC on out of spite?
3) Should This be reflected in my review?
I don’t want to be overly emotional so i will wait a few days to let the annoyance pass. Just wanted to vent and get others’ thoughts.
thanks.