Had a guest complain about a black hair they found on the floor, the pool was dirty(pool
guy cleaned the day before but storms always bring in some dust and such from the air), having pool party 3 days after arrival and 2 hours before, which is when she informed me about it, demanding pool guy come out on a Saturday morning. Her kids developed sores from running around the pool deck, it’s textured to prevent slipping when wet. Then demanded a full refund after she sent a “1” star rating. Lowered my overall to 4.8, so that tells you what our other guests were rating us.
On another property, first guest. Everything I. The bedrooms were new, carpets cleaned 2 days, again, before arrival. Accused us of bedbugs. With the exception of one other guest, who requested a grill, stopped that day to pick up a new one on the way to clean the pool, then they arrived, unannounced, early. Complained because the pool wasn’t vacuumed upon their arrival. I was doing it last thing so it would be perfect for them.
Some folks you ain’t never going to make happy.