I recently received a 3 star rating with 4s and 5s in the sub categories. The guest had no issues with the accommodations. The entire review was "Thank you". This should not be possible. Yet, it is and Airbnb refuses to remove the review even though it makes no sense and serves no value. Both my super host status and my listing are in jeopardy. I am now left to stereotype this guest to avoid future re-occurrences. Any booking requests from a guest with this profile will be informed that I have been experiencing problems with guests fitting their profile. They will be asked directly if they will be engaging in this behavior. If I do not get the assurances I require, they will be declined. I am venting here because Airbnb makes such self destructive decisions. It makes no sense that a guest can destroy a host and/or their listing without justification due to nothing more than ignorance on understanding of how the rating system is used against a host. It is easy to program a check in the rating system to prevent people from giving a low overall rating with high ratings on sub categories. Hopefully, while we are waiting for that to happen, a competitor will arrive on the market. One can only hope and pray.
Otherwise, the review system, guests screening system, and security deposit for damage claims would have been changed long ago because those are the three major things complained by hosts.