@Cindy62 I am not surprised, things are getting out of control with airbnb.
I have been called at 4 am in the morning for similar requests!!!
One thing every host needs to understand is that airbnb started with a marketplace connecting hosts to guests, but it is now clear they have started moving towards a travel service company with its own services from housing to experiences all in a coherent policy (their terms), and since they know they'll be losing a lot of hosts, they have started building and buying their own houses.
https://www.fastcompany.com/90271599/exclusive-airbnb-will-start-designing-houses-in-2019
And they manipulate hosts with the "superhost" perk to force the hosts to follow their rules: 1) Accept any guest without even knowing, seeing their pic, just blindly any guest 2) reduce your prices everyday, just because, 3) don't ask for their ID, it's not your business 4) Don't try to get a security deposit, we'll kick you out of the platform if you do 5) and if the guest trashes your house, it's your problem any way. 6) And after all that, keep your smile, and kiss the guest's axx to make sure you get 5 stars because otherwise we'll penalize you. (superhost).
Welcome to the new airbully-n-bully!