I received this bizarre note from Airbnb Customer Support today:
My name is _____, a customer experience specialist from Airbnb. I am sending this message since your guest, _________, wanted to know if there's any way to get a better deal for your listing.
What happened was their original reservation was, unfortunately, cancelled by their host due to an ongoing renovation in their property, and they only have a few days left to find a new place to stay.
They're very interested with your listing, but they're having doubts because of the price. I already asked them to send you a message, but they also asked me to send you one.
Looking forward to your response.
It was already a confirmed reservation and the check-in date is more than 3 weeks away. Airbnb customer support has really dropped their standards recently. Haggling on behalf of guests. And also begging me to accept reservations which I already declined on behalf of guests that I don't want to host.
I thought hosts were supposed to have the power to set the price and accept and control which guests they want to host? Airbnb is definitely going out of bounds here. They need to stop harassing hosts with these sort of mind games because eventually, they're going to be liable for false advertising if they keep this up.
Yes they haggle for the guests.....because guest pay a much comission...That happened to me with a wedding party that had gotten jilted, I had ABB customer service call me practically begging to use my home the weekend I had my children... I said tell me about this goup ?? Ohhh it only 10 spending the night which is my limit but they plan to have a party with dancing ; you kow to celebrate??!!! In my 1.4 M home that I am planning to sell...Either way, I don't care they need to party in a house. ABB would rather get a hefty guest comission and then worry later if there is damage bc they won't fix it until you call in every **bleep** day an pitch a fit...
That is ABB $1million excuses and lies hoping they will break you and you will give up on the damage caused to your home...
Don't ever feel when they tell you in thier soothing tones we will get back to you by today...
Oh my. Thanks for the heads-up on the potential for such an incident! Now I have my ¨thanks but no thanks¨ ammo ready!
Totally off subject but I just joined so I admit this probably a dumb question but what are all these different "levels" of superhost i.e. "Level 2" or "Level 10"? What is the meaning, please? Thank you!
@Jeff651, it has nothing to do with Superhost or Airbnb even. You just joined the community, so you are at Level 1. As you keep posting and other users give your posts a 'thumbs up,' you will increase in levels until you reach level 10.
@Jeff651 Jeff, there are not different levels of Superhosts. In Community Center you will be given one ater the other "levels" - 1,2,3 ect. which is done automatically - and has nothing to do with ratings. The "level" depends how often you posted something. The machine is counting the number of your messages done by you here, in CC.