I received this bizarre note from Airbnb Customer Support today:
Hi,
My name is _____, a customer experience specialist from Airbnb. I am sending this message since your guest, _________, wanted to know if there's any way to get a better deal for your listing.
What happened was their original reservation was, unfortunately, cancelled by their host due to an ongoing renovation in their property, and they only have a few days left to find a new place to stay.
They're very interested with your listing, but they're having doubts because of the price. I already asked them to send you a message, but they also asked me to send you one.
Looking forward to your response.
Best regards,
_________
It was already a confirmed reservation and the check-in date is more than 3 weeks away. Airbnb customer support has really dropped their standards recently. Haggling on behalf of guests. And also begging me to accept reservations which I already declined on behalf of guests that I don't want to host.
I thought hosts were supposed to have the power to set the price and accept and control which guests they want to host? Airbnb is definitely going out of bounds here. They need to stop harassing hosts with these sort of mind games because eventually, they're going to be liable for false advertising if they keep this up.