@Claire446
Claire every enquiry that Airbnb deals with will be accompanied by a feedback email asking for your comments on the quality of assistance you received. This is where you vent your 'spleen' if you feel you have been short changed!
You seem rather agitated about this request Claire! Airbnb do require a potential guest to 'jump through hoops' when it comes to verification, and a potential guest cannot actually complete a booking until the verification process has been satisfactorally completed!
Tell me Claire, how would you have reacted to a booking request from a guest with this profile....
She was a 'cleanskin', and I took her booking on and she proved to be a wonderful guest and will be welcome back here by me or my wife at any time in the future.
Your guest enquiry may have seemed strange to you Claire but.....we are all different.
CS don't have a magic wand and they cannot guarantee that guest will be what you consider to be acceptable, all they can do is establish in a rudimentary way, the guest is who they say they are.
You need to take control of your business Claire, it is up to you to assess who you will accept and who you won't .
I can't believe how many wonderful people there are out there in the world, I have hosted more than 150 of them here, I have never had a problem, and Claire I don't expect one. I vet my enquiries and bookings thouroughly and I do on odd occasions decline a request.
But I love that this job brings the world to my door, and l would not have it any other way!
Cheers......Rob