Very slow payouts

in
Buckfastleigh, United Kingdom
Level 2
6,978 Views

Hi, I am in UK - I am really really fed up, frustrated and angry at the payout system from AirBnB. The payouts have become really late and I have to chase and chase AirBnB to get them at all. I have actually stopped taking new bookings as this is so bad. Just wondering whether other people are having the same issue, particularly in the UK? If so, I'd love to hear from you, as I note that AirBnB is regulated in the UK by the Financial Conduct Authority. If there is a pattern of bad behaviour on late payouts, I am minded to raise a formal complaint with the UK FSA - AirBnB no doubt think I am powerless. Well, I am prepared to take them on with the FSA unless they get their act together. In this day and age it SHOULD NOT take over 14 days or more to get a payout from when it due. Really bad.

139 Replies

Re: Very slow payouts

in
San Carlos, CA
Level 2

Mark, this must be really frustrating. I do know this: Airbnb wants hosts to get paid on time. They know that hosts will leave the platform if they aren't.

 

Airbnb delivers a payout on the day after a guest checks in. If the guest checks in May 1, Airbnb delivers the payout May 2. However, it takes time for the payout to reach your account. Once the payout is delivered, the amount of time is out of Airbnb's hands. The time it takes for a payout to reach you depends in part on your payout method. E.g., bank direct deposit, Paypal, etc.

 

I recommend you try two things:

 

  1. Go to the Transaction History. (Click your picture in the top right, then choose Account Settings, then Transaction History.) Hover over the little question mark next to a payout. It should say "This payout should arrive in your account by (date), taking into consideration weekends and holidays." If your payouts are being deposited much later than the estimated date, go to step 2.
  2. Contact Airbnb support and ask why the payouts are so late. Here is a good guide to contacting support: https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

 

Re: Very slow payouts

in
Buckfastleigh, United Kingdom
Level 2

It would be nice if that were true. I have proof otherwise. My guest checked in on 21st April. The payout was marked as happening on 22nd. But it categorically did not - I have proof that you only submitted it to the UK BACS system on 28th April. Explain that?

Re: Very slow payouts

in
London, United Kingdom
Level 10

@Mark398

 

Hi Mark - this is other hosts trying to help, not AirBnB responding to your query. 

 

Clearly it's frustrating waiting so long for payment. It should be so much faster in today's day and age, with Faster Payments faciliity, etc.

 

It may not suit you but we use PayPal which is instant and no fees in the UK. Only once in over a year and a half has there been any delay, and that was because of PayPal's system.

Re: Very slow payouts

in
San Carlos, CA
Level 2

Mark, I'm not sure why you are asking me to explain it. Since you have proof that Airbnb submitted the payment late, why not ask Airbnb about it?

Re: Very slow payouts

in
Nanaimo, Canada
Level 2

Sorry can't accept that! Payouts can and should be in your account the same Day! They are sitting on the money collecting Interest! If you complain to much they will inform you they can lawfully keep it 30 Days! With PayPal you my wait months!

Re: Very slow payouts

in
Bexley, Australia
Level 10

@@@ i have been using Paypal as my payout method for 4 years and have never had an issue.  It usually arrives in paypal the first business day after check-in.  I notice a lot of hosts in Australa had a massive problem where Airbnb messed up payments - delayed for months - but it only happened to hosts using a bank account payout method, not Paypal

Re: Very slow payouts

in
Leeds, United Kingdom
Level 1

Why are just parroting the generic Airbnb policy? It is patently untrue. We have all seen payouts take 4 days longer since Airbnb changed their payout bank account last week it’serms deliberate to earn interest and after 6 hours on the phone this last week their advisors offer exactly what you have said Yhry take no responsibility and refuse to engage directly and answer the question 

Re: Very slow payouts

in
Dublin, Ireland
Level 10

@Lee448 

The comment you're responding to is an old one, from 2017, so completely outdated now. 

 

The mods can't answer your questions either as they're not Airbnb staffers, but work for a totally unrelated London firm called Standing on Giants, whose function it is to engage customers with brands, and to whom the management of the Community Centre is outsourced, so they're  not personally in a position to provide you with the relevant information. And the reason the Customer Support staff can't be of assistance to you, is because Airbnb consistently fails to update them on important issues too, so in reality, they're no more informed on the subject than hosts themselves are (and even less so, in many instances)

 

As you've obviously been getting the runaround from every CX agent you've spoken with this week (which is par for the course with Airbnb in situations like this, unfortunately), and are still none the wiser, perhaps you could try contacting Airbnb Payments UK and/or Citibank directly, and see if you have any better luck there? I've posted all the contact details on Page 3 of this thread. 

 

Hope you get sorted soon! 

Re: Very slow payouts

in
Napier, New Zealand
Level 2

Mark that next day after arrival payout seems to be a fantasy now. 
I'm having to to wait 4 days (during the week, when banks are open around the World), to receive payment for a guest's 4 night stay. 
there is no reason for the delay I can see, other than AirBnB collecting interest on the delay. 

Re: Very slow payouts

in
Wentworth Falls, Australia
Level 1

AirBnB, slow payers already, have added another day to the time it takes to get paid. This is abusing us, their partners. Having run the treasury function in a corporate (not nearly so large) I can understand the temptation to play this treasuy game. Rates on overnight cash can be quite good and adding one more day will definitely add perhaps as much as a $1m, maybe more, to their bottom line. This obviously does nothing to enhance our partnership and is someting I find really irritating. As an example, here in Oz, I get paid the following Thursday for Friday arrivals. Friday arrivals should be paid on a Monday. In Oz that means unequivocally that I should receive the funds on Tuesday. They exploit the banks get out clause of 3 days and blame them, but I don't buy that for a ninute. They are lying. The payments are actually ordered on a Wednesday to hit my account Thursday.

 

Re: Very slow payouts

in
Christiansted, U.S. Virgin Islands
Level 1

Just had my first two bookings 

2 separate booking same dates same rate 

both guest paid out the same but I got differed amounts.  That makes no sense. 

Then I have only been paid for one.  

I called Airbnb and tried to get an answer as to why I have only been paid for one.  Then was told I would be paid next month.  I told him that was unacceptable and wanted to speak to a supervisor and then he hung up on me.  I called back and spoke to a lady how is trying to find out the answer. I've been on hold now for 26 minutes. This service sucks.  

 

Re: Very slow payouts

in
Colorado Springs, CO
Level 1

 I’m not sure what is happening but I had a guest check out on May 28 and didn’t see payment on the 31st so I called and was told the payment would be made on the 1st, today is 6th of June and still no payment, so I called again. Was told a ticket would be put in for an inquiry. No urgency in the individual on the phone seemed like this Is happening often. Homeaway can fill my place if Airbnb can’t make payments. What is going on???

Re: Very slow payouts

Level 2

But Homeaway take 30 days from booking to pay!! That’s unless the booking was made 30 days prior to the stay, then it is paid out day after check in. I find this unbelievable. I have now had two lots of guests come and go and no oayment for either. 

As mentioned previously, great interest to be made on this money holding it 30 days.

Re: Very slow payouts

in
Colorado Springs, CO
Level 1

 Instead of leaving a negative comment about Airbnb payment policies I will clear up the situation.  Due to a guest that had an extended stay of over 90 days and then had to shorten their stay over payment was made to me, the host. Which simply means Airbnb was owed money from my next two guests and they are in the process of collecting The debt. However, better communication on Airbnb’s part to send out a notice on what the shortfall was and collection will be made would have been very beneficial on the situation.

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