Hello lovely hosts,
We recently approved a request for 4 people (our max is 6)… the principal guest had no reviews but his wife had 9 excellent reviews.
He told us early on that a 3rd couple might join them and agreed to let us know when they made a final decision.
A few days prior to arrival texted to let us know they will have a total of 8! Even though it is stated clearly in our house rules he agreed to that max is 6. Then he said 6, then 4 and 8 again… got a feeling he was testing to see how strict we would be.
We called Airbnb and were told to communicate the 6 max occupancy rule very clearly and if they showed up with more than 6, airbnb would evict them.
Did not feel comfortable with this scenario and called abb again. This time we got an “escalated” ambassador who said this could be a potential party event and canceled the reservation and promised us there would be no penalties for us.
Ever since that happened, the daily views have dropped to 1-2 from 19-20 per day… we are not booking anything even though this is the high season for us as we are near 2 ski areas.
Is this an algorithm thing or is it a quiet punishment for not accepting 8 guests against our house rules?
tia