I'm co-host for a person who I recommended AirBnB to and helped her get listed, and explained everything to the best of my ability. I was happy to see that she gained Superhose status as soon as she was eligible!
However that fell apart last week:
She did not want to cancel as I told her many times that hosts should never ever cancel, or else you get penalties and lose superhost status. So.. she did not accept the cancelleation. But also didn't indicate anything else. Upon expiration the reservation came up as Cancelled anyway, and with the HOST as the part who canclled!! So that means full loss of income, penalty fees, and loss of Superhost status:
I think her message to AirBnB says it best:
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Dear Support,
After check-in my guest needed to cancel, however as he wanted a refund he was able to use a feature to request *ME* to cancel, I think because he didn't want to lose (part of) his booking fee.
However I did not want to cancel because it was a confirmed booking, and I know that if I cancel then I will lose Superhost status.
So I did not respond to this cancellation request.
However I then later found out that his booking was cancelled anyway, and -worse- it showed that *I* was the one who cancelled!
However I never cancelled. So not only did I lose the income from this reservation, I have now also lost Superhost status.
I do not agree with this, I never wanted to cancel, it was the guest who wanted to cancel. I don't like this new feature and I don't like that it's being pushed on me in this way, and I also don't think any of this was explained properly in the message/request.
I think the income can be considered lost and there may not be much that you can do about this. However I want you do reconsider removing me as a Superhost. I should not be to blame for a guest who wants to cancel himself.
I can provide detailed screenshots and more information if required.
Thank you for looking into this.