Hi everyone,
I started hosting on Airbnb on and off since 2011. I have loved it from the moment I started, the majority (95%) of my experience has always been positive, of course there are those negative experiences.
For example, I recently had 6 college spring breakers stay at our home in Fort Lauderdale and it was a very difficult situation. Not only did they break and clog our toilet they also partied ever night till about 3am, disturbing my neighbors and were harassing my neighbors pets and throwing garbage into their backyards.
We have a very strict "no noise coming from inside or outside the house" rule or a $500 fine will be applied. It's not just our rule it's a city ordinance. Aside from that when I submitted a request for money for the repair of the toilet, the guest completely denied the damaged and didn't want to pay for it. Thankfully Airbnb covered the charge.
I've had spring breakers stay before and it's been fine. They party on the beach till 2am and then just come home and crash. Anyways, this person had one previous good review and when I called and asked them to quit the noise they did for the remainder of their stay but, how do I warn other hosts about this?
If I leave him a somewhat negative / honest review, what doesn't stop him from leaving a negative / dishonest review on me as retaliation? When I have negative guests, I just don't leave a review. If I have nothing nice to say, I don't say nothing at all.
I think it would be helpful as a host to see how many stays a person has booked / completed prior to booking with us since they've joined Airbnb.
Because, for example, I've had guests who want to booked with us, who have joined Airbnb in let's say 2019 and only have 1 positive review since joining. That's a HUGE red flag for me. That tells me that since 2019 they have either had multiple bookings with no host wanting leave them a positive review or they've only used Airbnb once before.
If it's the latter, then that's fine but if they've had multiple stays with no good reviews left, then that sends a warning to the rest of us. It tells me okay, I may want to ask this person for a deposit prior to their stay or I may want to ask more questions upfront and reinforce our rules and penalties to them. It gives me a chance to prepare and not be blind-sighted.
Is this something we can add to the platform? Guest reviews and total bookings completed.
For consideration in my humble opinion.
Toni