I must agree with Alin .... after getting a review from my very first guest yesterday - I agree that the review system stinks for hosts.
I waited with baited breath for a little hint of feedback from my guest during her stay; even asked “is everything is okay”, “are you comfortable”, “do you have everything you need?” ….. this and that …. and felt that they kinda knew that but didn’t want to tell me until the ….... taa daaaa ….. big REVIEW. Maybe it was so then their feedback would be a SURPRISE …. like a surprise knock on the side of the head.
I realize that most guests are probably not like this but .... dang! ..... I wanted my first review to be perfect. 😞 What she said in her public review could have very easily been said in private feedback because it is quickly and easily corrected and done with; and now that REVIEW is there on my profile forever.
Also Airbnb asks you to price your accommodations dirt cheap until you get those "great reviews" so in the beginning you are at your guest's mercy just for the reviews and not making much. If you are unfortunate enough to get someone that can't be pleased no matter what - then you are screwed! Also what I made on this person did not even cover all the prep work, window cleaning people, new kitchen small appliances, etc. Well, I know I need better pictures that is going to take some time - I just got a new computer – and I am older – not very computer literate; one thing at a time.
Well I have now raised my price up a little because having the price set too low did not work for me.
You are so right Alin, "That's not nice treatment from Airbnb !"
Sorry - I'm venting here ... but I am so glad I found this board and this thread.