Welcome packs

[Linda1274]

Hi

Recently  I was chastised by a guest for not having a ‘welcome pack’.  She said that I was the only host that doesnt provide one and she felt that ‘ I didn’t care about my guests’

Heres a list of my welcome things

tea, coffee, sugar all individually wrapped

fresh milk

individual  packs of biscuits

individual shampoo, conditioner, body wash and bars of soap

There is toilet and kitchen rolls provided, also tin foil, cling film .

What more do people put in their properties.

Im not sure I want to start putting wine in! 

Also I am not on site to get fresh bread etc in. My cleaner gets the milk but I cannot expect her to do a shop each changeover.

Any ideas anyone?

[Ben551]

@Branka-and-Silvia0 aaaaa Hahahaha!!!!

[Jessica-and-Henry0]

@Branka-and-Silvia0 

I wish I could give you 10 thumbs ups 🙂 

[Susie5]

@Branka-and-Silvia0 I got a good laugh out of this - I think I need to come see you to experience more of your humor!!  

[Linda-And-Richard0]

@Linda1274As many have stated, guests will find fault with something if they look hard enough.  Our listing offers a coffe station with a Keurig coffee maker, assortment of K-cups, cream and sugar.  A canister is filled with granola bars.  There is a bottle of Texas wine for those who care to indulge.  At least 10 bottles of water are in the fridge.  The pantry offers popcorn and crackers.  I stock oil, salt and pepper but no other spices.  If guests are arriving  late in the evening, I may pick up breakfast items such as bagels, cream cheese and fresh fruit.  Often late arrivals will find a cheese platter in the fridge.  There is a huge grocery store less than a mile from the house so guests can pick up whatever food supplies they need.  In the bathroom guests will find shampoo, conditioner, hair dryer, large supply of towels, bath soap and make-up remover toweletts. 

[Ben551]

@Linda-And-Richard0  That's interesting that you provide a light snack for guests arriving late.  I have to do the same in my area to be competitive.  We are in a remote area on the fridge of the city, yet people seem to misunderstand the size of NZ and travel times, so very often people arrive at our place late, tired, hungry and... just plan grouchy.  It takes the edge off when we have a light snack waiting for them and, since we stared doing it, has prevented us receiving bad reviews for location. 

Previously we got a few comments that were "pffffft too far from the city", which often comes from people who, on arrival, suddenly decide they value convenience more than the remote bush location... even though they originally booked our place for the remoteness and view.  I've decided that 10 hours of travel to reach a destination changes people's perspectives.  So for the $10 worth of supplies, we often secure ourselves a little more surety of a good review.  It's not every time, but about 50% of the time because... people... don't... read... listings.

[Cathie19]

Hi @Linda-And-Richard0  & @Ben551 . We do exactly the same. Guests with families arriving at odd hours or the middle of the night need something, especially if they have children. Basic bits makes all the difference. We just had a family arrive mid evening, Good Friday. No much hope of cafes staying open late, and they needed food. Besides the breakfast stuff, I provided them a packet of pasta, some pasta sauce, tin of tomatoes  and cheese. That gave them options on top of the breakie items we leave. They were very grateful to just settle in, feed the kids, have a swim and bed them. Then they get to relax...... Happy kids = happy parents!

[Lisa723]

@Linda1274 @Saff0 @Cathie19 @Ben551 @Robin4 I have never offered any kind of "welcome pack" except for occasional small baskets for honeymooners. Coffee, tea, sweetener, creamer, water in Britta pitcher. Offer to stock additional items at cost if sent a list before check-in. That's it. Don't advertise any of it, and never had any complaint.

[Sarah977]

@Lisa723  Same here for my private room listing. A small bouquet of fresh flowers on their desk, an offer of coffee or tea in the morning and that they can use oil, salt and pepper if they want to cook, none of it mentioned in the listing. I play it by ear- if the guest arrrives late in the afternoon or early evening and has had a long day's journey, I'll make them a snack, unless they say they've eaten, as most arrive by air and take the bus from the airport. They don't have a chance to stop at a store for food or stop to eat at a restaurant.

If I had some sort of high-end, expensive, entire place listing, I'd probably have fun putting together cool welcome baskets with local delicacies.