Much depression and fretting! We list our spare room occasionally, and I had a last minute traveller submit a booking at 7am for check in the same day. I was leaving to a conference at 11 that morning, so frantically cleaned my already quite clean house and made the room up. The guest was with us for about 9 days, paying what he would for a single night in a 5 star hotel. I even helped him load up his car at the end! I thought he had had a decent experience - we are a home after all, not a resort! I did peak into his room at a couple points during his stay to see if I could vacuum/dust etc... (being an older house it can be drafty), but the whole floor was covered in his clothes, suitcases etc..I thought he would rather I didn't touch them! The common areas were cleaned everyday, and the bathroom I scrubbed once before he arrived and twice during his stay. It was spotless!!
And then I received my review. Two stars for cleanliness (apparently the room was dusty), one for accuracy (the house is located on a main road, next to a tram line. This is mentioned in the listing as also in other reviews, but he was apparently disturbed by the noise of that AND of a bird singing at 5 in the morning?!?! How am I meant to control the bloody birds?).
I can't help but take it personally. This is my first bad review, and I always go out of my way to make our guests feel at home. I am not a slob. Just hoping to hear similar stories from people who are like me, inaccurately reviewed.