I can relate to James rant. My first experience with AirBNB was actually outside of a club with the founders telling people
to download the app when I lived in San Francisco. Who would have thought itd get to where it is now. I will say AirBNB is still the leader because of social involvement but when I had some significant damage done by tenants I was left high and dry and nobody to talk to but rather only email. I had to replace 1200 sq feet of flooring and AirBNB paid me for 120 sq feet and no labor. I also had another tenant that had a proper ID verification according to AirBNB but after police report came back it was not even the same person, same first but fake second name was used. I liken if to the airlines, you put up with it but there is not enough loyalty that if something better comes along I won't change. With that being said overall the experience with airBNB has been lifechanging in a good way but I use all the platforms and they all have weaknesses and strengths in comparison.