@Alice425, I absolutely never mention the review 5 star system. Following on from other advise offered @Michael956 , @Inna22, @Jessica-and-Henry0 & @Penney0; I consider it is Airbnb’s responsibility to educate guests, not mine. Sometimes I might mention on departure or the night before. “Oh well, we will both receive an email notification from Airbnb, that will request us both to review one another. When I get mine, I’ll be very happy to give you a good review. (Do not lie if this is not the case. It is unprofessional and unethical).
I always use the Airbnb message site to communicate, and sometimes an additional text message if the guest is from Australia, and I am unsure if that are inaccessible or have internet access. The following is an Airbnb message I’ve sent to a great guest just recently. I’ve done similar to others who get past the first week of the 14 day review period. But we have no control over human beings. We just cross our fingers...
These guests, usually don’t really understand there is an expiration date, nor might they be taking notice of Airbnb email notifications (maybe no app on their portable device, especially if still holidaying. I know the first time I travelled, I was slow to respond and uneducated in the Airbnb ways.... so I’m not going to be critical of someone, when I left my 1st positive review till the last days. I had better things to do then read a badgering email! Lol...)
Something like this: depends on the guest and your knowledge of them.
Dear ...
I am unsure if you are still on holidays, or back at work .....
Thank you again for .... “something personal about their stay.”
If you have time, I would greatly appreciate it if you could go to the Airbnb site and leave a review for my accommodation. Like TripAdvisor etc, the online review system is very important to increasing my guest numbers. The review period is limited, and I believe you have only 8-7 days left, depending on your location. Once this time expires, no review can be created. From my position, with the formula that Airbnb operate under, if there is no review given from a guest, it is unfortunately implied that the stay was terrible, not enjoyable, and therefore a negative one. Like reviews given to guests, this impacts severely on our personal rating. 😞
However, an honest review assists other guests looking, to have confidence when choosing a place to stay. If there is anything I can improve or alter to assist any future stay of yours, or someone else’s, I’d appreciate this information through the private feedback section.
(Don’t lie, but this info was true for this individual)
A “super guest” review has been left for you, which Airbnb releases after you review me. I’m sorry to have to ask for your help with reviewing me. I do hope it is not too forward of me, or embarrassing for you.
May I thank you again for being lovely guests and I hope your holiday in Darwin was a positive adventure for you all.
Wishing you the very best!”
I hope this gives gives you some positive ideas. 🙂