Did anyone get an answer to their queries about what 'checkpoint' means against a pending reservation? It's not listed or explained anywhere on the Help pages.
I have a guest who wants to book but I can't either accept his enquiry or pre-approve him because the dates are blocked in my calendar. They are blocked by that guest's pending reservation! On the calendar it says pending verification, but his profile says he is fully verified.
What can I do to resolve this circular problem? Needless to say, there seems to be no way of referring it to Airbnb, all the email and phone numbers seems to have disappeared and my last several enquiries, sent over the last few months, have all gone un-answered, so I am not exactly hopeful that they will spot the problem and sort it out for me!
It's getting a bit ridiculous that you can't even contact Airbnb to make a booking 😞
Anyone have any advice?
Helen