@Farah1
1 - Male in early 20s made two consecutive IB reservations. Refused to confirm that he ‘understood’ and ‘will follow’ the house rules… even gave me extreme sass and informed me about Airbnb booking procedures. Explained to me that he was able to book bc he had already ‘read’ and ‘accepted’ (adding "hope this helps!"). Called Airbnb to explain my discomfort, rep canceled, I was charged $50 and my calendar was blocked. Called back.. was told a case manager would contact me. Case manager emails me saying that she does not understand why I felt uncomfortable but will make an exception and to call Airbnb in the future. I wrote back that I had called, rep had cancelled and explained the difference btw:
A) ‘understanding’ and ‘following’ (confirming directly to host)
vs
B) ‘reading’ and ‘accepting’ (confirming directly to Airbnb, a third party broker)
Thankfully she understood and apologized. My calendar was unblocked and I was not charged a fee.
2) Woman with one review IB for 8 days (3 ppl). Even though they are coming from a country located about 4,000 miles away, she was unresponsive and vague. I had no idea who was coming and grew concerned after she referred to a 4th person. I called Airbnb about discomfort and concerns about my calendar being blocked by a reservation that probably needs to be cancelled (ie, felt like guest was trying to string me along until a few days before her arrival which is when the real nonsense would begin ... you know, when I will second guess whether cancelling is worth it bc it may be difficult to get another reservation). Rep suggested giving her another chance by writing a very concise bullet points list of questions I needed answered. I waited 24 hours for a response before cancelling. Called Airbnb again but was asked to cancel on my own, which I did. No issues at all!
My advice is to document everything and call Airbnb for advice before cancelling.
