What questions do you ask guests with no reviews before you confirm them?
Sometimes I’m at a loss...I do have a standard reply when someone requests to book:
Hi ______,
Thank you for your request to book!
We like to know a bit about our guests, who they'll traveling with—how many adults, how many children—and the general intent/plan of visit.
We also ask that all potential guests thoroughly read and agree to our "house rules" in our listing description before we confirm a booking. We just want to make sure that our house is a good fit for you and your plans.
Thank you,
Annie & David
But sometimes guests are vague in their answers. I prefer guests who tell me something like, “it’ll be my wife and myself, and our 7 yr old and 11 yr old. We just want to have some fun in the snow and look forward to the hot tub!
The house rules look good and we will have no problem following them. Let us know if you need anything else.” Along those lines.
But sometimes guests just say things like, “4 adults, we agree to the rules.”
Would you guys consider this a red flag and decline them? Probe for more info?
I just don’t feel that comfortable without more info—esp if they don’t have any reviews.
At the same time, asking for the names of all the people coming seems intrusive...or is it not? I am reluctant to come across as too probing, as I’ve had a few potential guests get annoyed with me for asking things like, “what are the ages of your children?” It seems some guests look at it as if they’re booking a hotel and just have to give minimal info. And I know hosts who are more cavalier about things and just accept most bookings. I’m trying to strike the right balance.
Suggestions?
Thanks!