I'm planning ahead - I have two sets of guests coming Thanksgiving weekend. Snowy, icy weather is being predicted in the US northeast over all those days, which could make access to my place tricky for some, as we live in a rural area at the end of a long and somewhat steep road.
We are diligent about keeping things sanded and plowed but I could imagine some guests might feel uncomfortable if they're not used to country life.
I'm wondering how best to communicate with my guests ahead of time, and what options I might offer them? I am willing to alter or cancel a reservation with no penalty to them if they felt uncomfortable due to weather, but not sure how to arrange that if my official policy is different than that.
My two questions are -
* How best to communicate with my guests ahead of time regarding my weather/access concerns - and SHOULD I communicate my concerns ahead of time?
* If guests wanted to cancel at the last minute due to weather and I wished to offer a refund contrary to my cancellation policy, how would I do this?
Thank you so much for your input!
Jude