@Claudiu-Nicolae0 She already agreed to accept the unpaid guest. It's the infant they tossed in after the fact that there is really no room for a crib in either room. We all know AirBnB will not let her cancel because of a of an infant as it's part of their policy they don't count as guests. If she can some how prove her statement in rules to AirBnB, she might have a way out.
Not safe or suitable for infants (Under 2 years) - Outdoor deck has open stairs.
Maybe take pictures showing how unsuitable it is and to ask AirBnB to please inform the guests that she cannot responsible for the liability involved by being bring the infant may work. It's about all I can come up with. I actually have a fear for the safety of the 3 year old. They can ghost on a parent in seconds, as a mother of 4 and grandmother of 3 I know this first hand. @Julie1036 I would seriously change your listing to also say Not safe for child 5 and under, The outdoor deck has no gate would scare the heck out of me or install one that can be locked to prevent toddlers for falling.
Try AirbnbHelp on Twitter the worse that happens is you host them. This the best I can come up with:
Good afternoon, I really need your help because I want to be a great host and I have a challenge here - I know you can help me sort this out!!!!
A guest booked a reservation and he did not mention an infant under 2 I would not have booked them as my listing has safety and liabiity concerns for small tottlers/infants. Had they mentioned the infant up front I would have had to decline for this safety issue as my rules state: Not safe or suitable for infants (Under 2 years) - Outdoor deck has open stairs. Attached are photo's of the deck, stairs and stairway opening. It's XX feet to the bottom and there are XX stairs. A small child could be seriously injuried if a parent just turns his head for one split second. Thank you for any help in this concerning matter.
Regards,
Julie