Hello there. I’m a new host and have been reading all the informative posts on here. My space is a private guest house with kitchen. I have a mini fridge in the space that I put waters in. Are there any other must haves I should put in there? I leave snacks on the table, but wanted to know if others have had good feedback on other things.
Thanks in advance for any suggestions.
@Casey And Dane'lle, I would not do more than water, and then only a few bottles. I learned from others on this and other forums when I was just getting started that the more you do with regards to extras, the more room there is for guests to complain if they don't like the brand of snacks or something of the sort.
Also, the more you provide with regards to extras like food and water, the more it eats into your profit margin over time.
I would provide coffee in a glass canister, filters, oils, spices and whatever condiments people leave behind in the fridge.
@Jennifer I think there would only be a liability issue if the guest were underage or it could be proven that you served the guest alcohol when they were already clearly intoxicated and then went on to have an accident. If an adult drinks to the point where they get sick, or get in their car and drive impaired, well, they're adults, they have to take responsibility for their own behavior. When someone gets busted for driving under the influence, the police don't bother investigating where the guest had been drinking, because adult drinking isn't illegal. It's the alcohol-induced behavior that's illegal.
I hope you are right but not sure if that is true. Bars are responsible if they overserve patrons. And we aren't a liquor store or bar with a license to provide alcohol- but we are a business providing a service, and I just want to be sure there is no potential legal jeopardy to providing wine, seasonal beer, etc. Hoping an attorney/host might have a general answer for US hosts.
@Jennifer No, I couldn't answer that definitively as far as how the law reads, which I imagine varies by state or country. But I see a difference regarding bars and liquor stores in that they are selling the product, and have stringent laws they must follow. So if a bar continues to serve an overly intoxicated customer, rather than cutting him off, they are behaving irresponsibly, putting profit before safety.
That's way different than offering a guest a glass of wine or a beer or gifting them with a bottle of wine just because they've been delightful, or as an "I'm sorry for the inconvenience" because your Wifi went out for a few hours. I wouldn't be concerned about that at all, personally. If you were actually selling alcohol to your guests without a license, or advertised in your listing that you offered it for sale, that would definitely be illegal.
If one of my upholstery clients comes to my studio, a home-based business, and I happen to be having a beer when they arrive and I offer them one, I can't imagine I could be held responsible if that led to an accident. They're paying for their upholstery work, just like guests are paying for accomodation, but the offered drink is just a friendly aside.
Hopefully some other hosts who may be legal eagles can answer.
Kiaora @Casey And Dane'lle I cost for milk, juice , some fruit and a bar of Free Trade chocolate. Have to say I was disappointed to find no milk in a place that we booked after a 15 hour flight and told where to walk 15 minutes to the shops to get some. ;)
well.. imo this is also understandable: for example: we never drink milk at my place.
we would put it available if a host asked for it but the question is:
did you ask?
Our listing is a separate apartment within our home, with its own kitchen and bath. We provide coffee, tea and leave a non-dairy creamer that won't spoil stocked as I'm not always there due to work/school when the guests arrive.
ill always remember the hostess in amsterdam had beer for us when we arrived at her place...i go for water when i host and if i can go the extra mile i would as its always good to leave a sweet memory.
I host in my home, so I don't deal with this, but my friend who has a private guest suite leaves a few cold drinks in the mini fridge, and some chips, granola bars, etc. If it's summer and hot, she'll stick a couple cold beers in there. Also coffee and coffee cream. She doesn't say she provides any of this- so it's a pleasant surprise for the guests and one they've told her they were really grateful for after a long journey- they didn't have to right away go to the store or out to eat, but could shower, unpack and relax a bit without being starving.
Promising less and providing more usually leads to satisfied guests and good reviews.
She doesn't charge extra for these things, but has had guests leave $20 on the table with a note of appreciation!
This is basically what i do. Most guests will take just a granola bar and one juice, or the chips and a beer. Approximatly one over ten guests will eat/drink it all, that's why i don't leave the same amount for a one night stay or a 3-5-7-10 days stay; i take this in consideration when i set my price, it's an output. Overall, guests are happy with the attention and are very reasonable. And yes, i do get nice notes, sometimes with tips or just a little gift, although i'm not sure the goodies have something to do with it, unless they mention it.