Hello there. I’m a new host and have been reading all the informative posts on here. My space is a private guest house with kitchen. I have a mini fridge in the space that I put waters in. Are there any other must haves I should put in there? I leave snacks on the table, but wanted to know if others have had good feedback on other things.
Thanks in advance for any suggestions.
@Casey And Dane'lle, I would not do more than water, and then only a few bottles. I learned from others on this and other forums when I was just getting started that the more you do with regards to extras, the more room there is for guests to complain if they don't like the brand of snacks or something of the sort.
Also, the more you provide with regards to extras like food and water, the more it eats into your profit margin over time.
I would provide coffee in a glass canister, filters, oils, spices and whatever condiments people leave behind in the fridge.
@Jennifer I think there would only be a liability issue if the guest were underage or it could be proven that you served the guest alcohol when they were already clearly intoxicated and then went on to have an accident. If an adult drinks to the point where they get sick, or get in their car and drive impaired, well, they're adults, they have to take responsibility for their own behavior. When someone gets busted for driving under the influence, the police don't bother investigating where the guest had been drinking, because adult drinking isn't illegal. It's the alcohol-induced behavior that's illegal.
I hope you are right but not sure if that is true. Bars are responsible if they overserve patrons. And we aren't a liquor store or bar with a license to provide alcohol- but we are a business providing a service, and I just want to be sure there is no potential legal jeopardy to providing wine, seasonal beer, etc. Hoping an attorney/host might have a general answer for US hosts.
@Jennifer No, I couldn't answer that definitively as far as how the law reads, which I imagine varies by state or country. But I see a difference regarding bars and liquor stores in that they are selling the product, and have stringent laws they must follow. So if a bar continues to serve an overly intoxicated customer, rather than cutting him off, they are behaving irresponsibly, putting profit before safety.
That's way different than offering a guest a glass of wine or a beer or gifting them with a bottle of wine just because they've been delightful, or as an "I'm sorry for the inconvenience" because your Wifi went out for a few hours. I wouldn't be concerned about that at all, personally. If you were actually selling alcohol to your guests without a license, or advertised in your listing that you offered it for sale, that would definitely be illegal.
If one of my upholstery clients comes to my studio, a home-based business, and I happen to be having a beer when they arrive and I offer them one, I can't imagine I could be held responsible if that led to an accident. They're paying for their upholstery work, just like guests are paying for accomodation, but the offered drink is just a friendly aside.
Hopefully some other hosts who may be legal eagles can answer.
@JenniferThe rules that you refer to are regarding a business with an alcohol license serving alcohol to patrons. You are not serving alcohol, you are providing them with a gift. If they drink it and do something stupid, that's on them.
This is exactly what I do. I actually had someone complain when there was fresh food in the space (eggs) that they felt like they had to clean up after past guests.
I disagree. I provide a gift basket with snacks such as sea salt caramel corn and other goodies from local vendors. I also put a postcard from a cool local venue or landmark that the guest can keep or send home. Seasonal items such as gingerbread cookies or fresh baked pumpkin bread are a nice touch. I also provide regular and sparkling water as well as wine in the mini fridge. On the end table a glass urn with sample sized shampoos, conditioners, mini soaps, lotions, lip balms and tooth paste.
I leave treats on the night stand and always have a candle lit or the string lights on when they arrive.
I also provide a dry breakfast bar and coffee for our guests.
Fresh flowers are in each room and the bathroom too.
I have 3 rooms in my home that I Airbnb and we are booked almost nightly with all 3. We have a 5 star rating and am a Super Host with repeat guests. This is with a shared bathroom.
Go above and beyond. Besides you can write off all your extras.
A quote I will always remember from the show #StayHere. "One towel is required, two towels show you care".
If all you care about is making money it will show.
That is awsome. I love that show. I was going to provide a choice of wine (I have wine fridge in my pool house) for a donation, but didn't know the legality of it. Maybe I will just leave a bottle, but I thought for convenience they could have whatever they wanted and I would keep inventory. I know some may not leave money and some will but I don't know . I'm one that I feel I need to leave water, coffee and snacks. How do you write it off? That would be my first question.
Kiaora @Casey And Dane'lle I cost for milk, juice , some fruit and a bar of Free Trade chocolate. Have to say I was disappointed to find no milk in a place that we booked after a 15 hour flight and told where to walk 15 minutes to the shops to get some. ;)