When Your Boss Is an Algorithm

[Lisa723]

https://www.nytimes.com/2018/10/12/opinion/sunday/uber-driver-life.html

[Pete28]

In particular a familiar theme. For the uber driver its 15mins in the car, for the Airbnb host it can be 2-3 days in their home of 'tolerating bad behavior'

Other tools, like the rating system, serve as automatic enforcers of the nudges made by algorithmic managers. In certain services on Uber’s platform, if drivers fall below 4.6 stars on a 5-star rating system, they may be “deactivated” — never “fired.” So some drivers tolerate bad passenger behavior rather than risk losing their livelihoods because of retaliatory reviews