Hey guys,
My name is Julien and this weekend was to be my first hosting experience, had guests fly in from Canada. I have a small studio apartment in San Diego, for which I'll provide the link for you to view. Since it's a studio I have a couch that expands into a queen sized bed, that you plug in and it inflates.
Basically, here's the situation. I posted instructions on how to inflate the bed (literally plug in, press inflate, you're done) via the "check in instructions" in the AirBnB app. Pictures and everything. The guest got in late, after midnight, and either didn't see the instructions or was too tired, but, didn't follow them and ended up sleeping on the bed uninflated.
Naturally, the guest was angry, said I misrepresented the bed in the ad, and wanted a refund. I obliged. I've left the ad unchanged so that you all may judge and I can get some constructive advice from a different vantage point. I felt that, not only did I NOT misrepresent the bed, but, I placed the very simple but precise instructions for the in the app, does that blame rest with me?
https://www.airbnb.com/rooms/20393453?s=51
Please let me know your thougths,
Julien