I'd love a response to this from a community leader @Lizzie @Stephanie
Every guest has the opportunity to rate me. I have the opportunity to rate every guest.
When do either of us get to rate Airbnb?
You take nearly 20% as a booking fee, but we don't get to rate you on value.
Your messaging system stinks. You broke the ability to respond to relayed texts. Sometimes notifications don't come for HOURS after sending, but we don't get to rate you on communication.
You have published policies which CS agents may apply or ignore as they wish, but we don't get to rate you on accuracy.
You hold me as a host to extremely tight deadlines (get this quote, reply to this within 24, 48 hours or else) but you don't hold yourselves to the same standards. It might be days, weeks, or never. Where do I get to rate the timeliness of your reply?
The ONLY time I've been asked to rate Airbnb was related to a particular agent's performance on a ticket. This isn't fair to the agent, when my issues are with the company and their policies. It's not fair to set the agent out as a sacrificial lamb.
You give hosts an entire dashboard of performance metrics. Where are yours?
You got rid of the "Host Voice" discussion board. Where are we to give feedback?
Why aren't you aren't willing to hold yourselves to the same scrutiny you give hosts?
