I am an airbnb superhost who also uses airbnb as a guest. At present we are touring France and have stayed in 15 different airbnb's. My attitude is to always write a review (as a host as well as being a guest) but I notice that not every host writes a review. I strikes me that those who don't write a review are the hosts we mentioned a problem to (no working internet, no one to let us in, accommodation which was not clean or incredibly noisy). Having been in hospitality since several decades, my approach is first to contact the host to discuss a problem. I will also point this problem out in my personal message to the host but will keep the general review good (if the host responded to the reported problem) as I find it unfair to give a bad review based on a one off event (which has been attend to during our stay). However, I now notice that the guests who don't write a review are the ones we contacted regarding a problem. It makes me wonder if they deliberately don't write a review in order to avoid (a possible) negative review of their listing?
I also agree that it would be good to see a status as superguest established. Here in France, quite a lot of airbnb's do not allow direct bookings due to previous bad experiences. Perhaps this could be changed that a superguest can book directly?
Just a thought,
Charlotte