Hi everyone,
I logged in a bit earlier today because I wanted to post a new topic - before I head out for a third vaccination dose - only to see that @Laura2592 asked a very similar question a few hours ago. You can't stop great minds thinking alike, I guess... 🤷🏻😁
We all have different styles and approaches when it comes to communicating with our guests. Some send a message right after check-in to see if everything is ok. Others prefer a "don't poke the bear" approach, leaving it up to guests to communicate if they need anything.
Some of us even add this in our House Rules, especially if we’re not open to a late check out or have other specific ways of managing listings.
There is no right or wrong way of doing this as different things work for different people, and in most cases, it will depend on the guest and the booking length, but generally, we can all learn a few tips from one another and share stories when our approach has been on the money… or not.
When do you think is the right time to contact your guests after they've checked in?
I am looking forward to reading your replies.
Thank you
Nick