Something must have changed a while ago on how airbnb informs guests about how to get to the hosts address: Since about halv a year most of the guests send me a message asking me how to get here, although I've put a detailled description under locations -> Directions and helpful tips.
At least earlier guests received this information after booking, but now it must be hidden somewhere, where the common guest does not find it easily. (The same happened to the calendar that earlier was visible in the right column, and now is hidden somewhere under the text and needs an additional click, also the colors have changed from red to green for occupied dates, alltogether I get many messages: is your room free then and then...)
This is already bad enough. But then, when I answer per email and attach the directions as a text-file, the attachement gets stripped and the guest again does not receive the information.
As there is absolutely no hope that airbnb makes a user-friendly website, my question is: Is there at least a link to my directions on my airbnb page that I can provide to guests after they booked?
thanks for hints!
I have a similar problem. I joined Airbnb a few years ago and entered in all the directions on getting to our house. Then, I moved and thought I had changed everything needed. But just today when I received an email from an upcoming reservation, the itinerary included my directions on getting to my old house in a different state. Ugh! I have been searching frantically on the website on where to change those directions and cannot find it anywhere! Please help!
At least you guest found the directions :-)
You can correct your directions if you go to the discription of your listing: Go to "Manage Listings", then click "Calendar and More" of the corresponding listing, you calendar will be displayed. In the grey title bar all to the left click on the menu icon (the four lines), a sidebar opens, There click on "Location". Here you can "Edit Address", and if you scroll just a little down enter a detailed discription on how to get there under "Directions and helpful tips".
Hi Julie....I have tried that but when I go to location there is no "edit" showing up. My address is in grey but not complete and wrong.
Any suggestions? Thanks Kim