We recently took up the offer by AIRBNB to pay AIRBNB to send photographers and audit our oceanfront position to upgrade to their new improved platform, AIRBNB + so we paid the funds, prepared the property and when we received the photos they were totally overexposed with a completely white view out the window instead of the current site photos of beautiful blue ocean views. Half the shots were unusable..
After a few attempts to resolve by phone and email by the very very useless support team we were advised that if we did not want the AIR supplied photos to be used we would have to cancel the upgrade. And in addition we were not entitled to a refund. ( Which we did not want, just the photos fixed)
We were also advised that we would be UNABLE to add additional non AIRBNB supplied photos to compensate for the overexposed unusable supplied AIRBNB photos.
I have requested politely on a further 4 times via our "assigned case manager" to please review the substandard view photos against our current site view photos.. without any success at all. I suggested we re pay and have them come out again which they did not respond as they advised the original photos satisfied their review..
So next stop, write to the Australian offices in Sydney to the recently appointed Australian and New Zealand Marketing manager, but where to write,, No yellow pages listing, no google address and yes whe you ring the useless support people.. " We do not have that information."
How can you not know where the Sydney offices are?? Really Really aweful corporate service.. We will be referring them to our local Government consumer watchdog to see if we can at least help future superhosts..