I'm new to AirBnB ... I wouldn't want the bad reviews removed... I think it shows authenticity to see a little bad reviews - even for the Best of hosts , the fact you can RESPOND to anything bad written ( I'm still new here, I think you can?)... that is how you make up for it, your platform to respond, give the flip side. This allows those of us who read both sides to get a fuller picture, many times it's SO VERY OBVIOUS the guests were at fault ! Frankly I would be afraid to open up a house to this - for this very reason!
Being as honest as possible with reviews is very helpful for both sides.
Before I do any booking, I read these reviews carefully to get some idea of how guests may have taken advantage of a Host, also gives some gauge to what a host expects from a guest, reading THEIR responses.
It was funny, the very 1st place we stayed, I warned my husband these hosts are SO CLEAN, all of their reviews mention how clean the guests left, the only bad one was the hosts telling the guests they should be ashamed leaving the house the way they did, mentioning how dirty the toilet was, etc. Here this house was SO CLEAN (which I expected), my kids kept their shoes outside the house, and didn't want to use the dishes/ pans, the dishes had paper towels between them, our friend said we could have ate off the floor.
And on the money, the review left for us was how CLEAN we were. All was good. We had some idea what to expect, it's very comforting. And honestly I WANT TO SEE HOSTS come down on Partying or breaking the rules, if that means leaving a bad review for GUESTS, do it.. I would not want to stay at a Partying house for instance, so good to know the hosts are against this also. Just my 2 cents. All prospective guests should read both sides, in such situations .. I would see no negatives at all from- regardless of what a few BAD guests said.