No one, right?
However I'd like to highlight to @Catherine-Powell that after 7 years of Superhost status without a single miss, I just lost this status in the period ending 3/31/21 due to a single 1-star revenge review from a guest who was charged for damage and extra cleaning for a party she threw against House Rules. Normally there would be enough total reviews that the occasional revenge review wouldn't matter, but not so last period with bookings way down due to the pandemic.
Total average rating: 4.73
Average rating without revenge review: 4.88
Some here may say...
"It's a feature, not a bug, to dissuade hosts from enforcing House Rules or making damage claims."
"Stop obsessing about ratings and Superhost status, it's just control psychology and status will bounce back quickly anyway."
"If you don't like it, leave the platform."
"In fact, Airbnb wants you to leave because they have a glut of hosts; now more than ever, their biz depends on driving demand (guests), not supply (hosts)."
Maybe so, but I wanna BELIEVE! C'mon Airbnb, don't crush my naive host dreams. Please fix this issue!
I can't agree with you more. Many of us have gone through similar situations and we seem to all get the same response. I did Airbnb in Idaho Falls for four years, lived in the home at the same time and mainted a 5 star. I must admit that this seems to make a big difference as it is a little harder for a guest to get out of line. At least that's what I thought until I moved to Enoch, Utah (at the north end of Cedar City, close to many National Parks and Skiing).
I began Airbnb again in August 2020 and the first few guests were wonderful and then had two in a row that only wanted to party. The first group were 6 young adults and walked in with more liquor then I could drink in a lifetime and I was 76 at the time. My House rules clearly state "THIS IS NOT A PARTY HOUSE". My husband has kidney disease but luckily is very hard of hearing so had no idea what was going on. My husband has kidney disease but luckily is very hard of hearing so had no idea what was going on.
They booked for 4 nights and by the fourth day I asked them to leave and I would even give them a full refund so I could actually get some sleep but they refused and the last night they were quieter but did damage to a new queen bedspread and then denied it. This was all documented through the Airbnb portal but that made no difference in the end because they left a bad review. When I contacted Airbnb about removing the review my answer was the same as the rest of you even though they had all the documentation.
The second bad review was similar in nature with the same results. What I realized was the two bad reviews were from people who had no reviews of their own so now I must be contacted prior to booking accepting my "House Rules" prior to my approving their booking and so far that has worked.
I live on the main floor and rent the entire 1,800 downstairs of my home but again I am on the property all the time to oversee what is going on. I have thought about putting in its own entrance but decided I like to have control so there are no unexpected guests.
I do believe there is a real injustice to those of us, Super Hosts or not, that received a bad review from partiers especially when it is documented on the Airbnb Portal.
So sorry to hear what happened to you.
And very demotivating for the rest of us, to see this happen over and over again, to great hosts that Airbnb SHOULD be interested in taking better care of.
I haven’t had any bad reviews yet. But I realize when reading posts like yours, that no matter how hard and smart I work, I could very well be the next host to loose SH status - or even be delisted.
I see your point; it would be difficult for Airbnb to always make the correct decision on whether a review from a guest (incl star rating) should be removed or not. (If they were at all interested in doing this...) Some cases are clear, some not. But IF they should accidentially remove a review/rating that was actually fair (e.g if the listing us normally super clean/host always very responsive, just not this time), it does not cause much damage to the guest. But it could cause serious damage to the host, if they leave a false/unfair review/rating there.
So you’d think they would realize that it would be better to remove one bad review/rating too many, than too few. IF they would think that keeping great hosts happy and motivated, was beneficial to their business. Which they don’t, by the look of things. They probably think that since we get all/a large share of our bookings from them, and their position is so strong, we will never leave them. But of course, this will not last forever, and they would be wise to realize this. With so many great, but disappointed hosts, they make themselves very vulnerable for growing competition...
I work as a manager in Supply Chain, handling a large number if suppliers, for whoom we are a major customer/partner. Never would I let my team treat any supplier badly/unfairly, just because we think our position is so strong, and the supplier needs our business too badly. Because tomorrow, they may have a new big customer knocking on their door, and leave us all to quickly.
To all following this thread:
I see some very realistic material here for proposals to be formulated for the attention of the Exec via the Host Advisory Board #HAB.
I was just wondering if there might be any items that we broadly agree ?
@Mark-and-Carin0 raise a methodology for 'losing' a negative review and others have suggested an annual 'cull' of one Review as a courtesy (in other threads elsewhere). @Mark-and-Carin0 may I ask... if you didn't have to 'buy' the removal of a negative Review but instead could choose to shed one... would this be acceptable to you?
I really appreciate the practical analysis above of ways to achieve this and very much agree that 'signposting' by a Host who has been forced to make a damages claim be the signal for blocking any Review by the offending Guest. It just seems logical and is quite brilliant!!
@Trude0 Thanks for further drawing out the benefit of supporting such a practice and sharing your expertise.
This seems to be to be one thing that we might all feel able to support??????