@Becky88, @Laurie95 :
So sorry to hear what happened to you.
And very demotivating for the rest of us, to see this happen over and over again, to great hosts that Airbnb SHOULD be interested in taking better care of.
I haven’t had any bad reviews yet. But I realize when reading posts like yours, that no matter how hard and smart I work, I could very well be the next host to loose SH status - or even be delisted.
@Sarah977:
I see your point; it would be difficult for Airbnb to always make the correct decision on whether a review from a guest (incl star rating) should be removed or not. (If they were at all interested in doing this...) Some cases are clear, some not. But IF they should accidentially remove a review/rating that was actually fair (e.g if the listing us normally super clean/host always very responsive, just not this time), it does not cause much damage to the guest. But it could cause serious damage to the host, if they leave a false/unfair review/rating there.
So you’d think they would realize that it would be better to remove one bad review/rating too many, than too few. IF they would think that keeping great hosts happy and motivated, was beneficial to their business. Which they don’t, by the look of things. They probably think that since we get all/a large share of our bookings from them, and their position is so strong, we will never leave them. But of course, this will not last forever, and they would be wise to realize this. With so many great, but disappointed hosts, they make themselves very vulnerable for growing competition...
I work as a manager in Supply Chain, handling a large number if suppliers, for whoom we are a major customer/partner. Never would I let my team treat any supplier badly/unfairly, just because we think our position is so strong, and the supplier needs our business too badly. Because tomorrow, they may have a new big customer knocking on their door, and leave us all to quickly.