Hello, Lisa,
I hear you re: the need for a hands-off solution, especially for frequent turn-over. One-night stays are my bread-and-butter, too, and check-in/out is their biggest challenge.
In general, I think guests just expect the freedom to arrive on their own schedule, especially if the property is in a scenic/highly sought-after destination where the average traveler is on holiday, and therefore off-the-clock.
If meeting guests is a priority but the timing is too big a hassle, you could install a lockbox for keys or app-based keyless entry system, then drop by sometime after they check themselves in to introduce yourself.
I've done this, using a simple lockbox for keys near the front door of my private home, since I began hosting and have had no problems, aside from a few misplaced keys (and for this, I have spares hidden on the property or with neighbors -- I provide details only if guests need them).
(Also, I read up on keyless entry systems from time to time and will likely try one in the coming year. I think digital keycode pads just look better and respond more elegantly than the old-school push-button lockboxes.)
I make a point of communicating check-in/keycode information with guests via text two days before their arrival, so they have time to respond with questions before they're actually on the road. If they're staying more than one night, I connect with them the evening of arrival to ensure everything appears as expected.
If they're staying overnight only, I make sure to reach out by text by 8am the next morning, wishing them safe travels and welcoming any feedback they might have to improve the house or listing. As mentioned elsewhere in the Community pages, this helps intercept negative feedback before it contributes to a review that will impact your host rating.
Hope this was helpful.
I welcome any recommendations on keyless lock/app systems and related guest expectations!
Thanks much.
Kristine ***
Decorah, Iowa
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